Hold My Order
What does “Hold My Order” mean?
If you select Hold My Order at checkout, we’ll set your order aside instead of shipping it right away. This option is perfect if you plan to place another order soon and want to combine them to reach our free shipping threshold.
What are the free shipping thresholds?
Free shipping is available when your combined held orders reach:
• $300 before tax for customers in Alberta
• $400 before tax for customers elsewhere in Canada
How do I get my held orders shipped?
Once your held orders reach the free shipping minimum, simply email us to let us know you’re ready to ship.
Please include all your order numbers in the email, and make sure all orders are placed under the same name and shipping address so we can easily combine them.
Can I have my order shipped sooner?
Of course! If you’d like us to ship before hitting the free shipping threshold, you can contact us anytime and pay the regular shipping rate.
How long can you hold my order?
We ask that orders not be held for longer than 4 weeks.
Can I keep adding items to my held order?
Yes! That’s the idea. You can place additional orders as you like.just make sure to choose Hold My Order again at checkout, use the same name and address, and we’ll keep everything together until you’re ready to ship.
Local Pickup Info
We offer free local CALGARY pick up a Shedpoint in Calgary. The address is
1212 34 Ave SE, Calgary, AB, T2G1V7
The best place to park is the lot on the east side of the building. You will see a door labeled BAY 120. If you enter at that door, straight ahead of you will be a bookshelf with local pick up orders on it.
Where are you located?
We’re based in Calgary, Canada.
Where is your clothing made?
Our pieces are proudly manufactured in Vancouver, Canada.
Our zippers are made in Quebec by YKK, and our fabrics are sourced through a local Vancouver supplier or custom knit and dyed in Ontario.
Does your fabric pill?
Pilling can happen with short-fibre fabrics like our brushed fleece and terry — especially since we don’t use chemical treatments and avoid polyester for environmental reasons.
To minimize pilling, wash in cold water with similar soft fabrics (avoid denim, towels, and velcro!) and hang to dry.
ZOMPER FAQ
Why can’t I find Zompers on your site?
We are currently only taking preorders for Zompers and do not have a date for the next preorder. Any extras from the preorders will be placed online a few weeks after preorders are sent out.
What is a Zomper?
A Zomper is a romper-style garment with a zipper from ankle to ankle, designed to make diaper changes quick and easy. It’s made from a Tencel/organic cotton stretch fleece that’s soft, cozy, and breathable. The zipper features a protective guard to help prevent irritation, but please always take care when zipping or unzipping near your child’s skin.
How do I get the Zomper on and off?
We find it easiest to pull the Zomper on through the neck — feet first, then pull it up to the arms. Gently stretch the sleeves to guide your child’s arms through.
You can also dress them through the zipper opening over the head.
To take it off, reverse the process: pull down through the neck, or after a diaper change, simply lift it up over the head.
Can my child sleep in the Zomper?
No — the Zomper is not suitable sleepwear. Children should never sleep in hoods.
How do I wash the Zomper?
Close the zipper before washing. Machine wash in cold water with like colours, and hang to dry.
Avoid the dryer, it’s better for both your clothes and the planet.